At audiotechnica, we want you to be fully satisfied with every purchase. If for any reason you are not happy with your order, we offer a simple and customer-friendly return and refund process.
1. Return Window
You may request a return within 30 days of receiving your order.
To start a return, please contact us by email or phone:
- Email: contact@audiotechnica.store
- Phone: +1 315-956-1739
- Contact Page: https://audiotechnica.store/contact-us/
2. Eligibility for Returns
We happily accept returns for the following:
- Items in their original condition
- Items with all accessories included
- Items that are not final sale products
We do NOT charge any restocking fees.
No “final sale” items are sold at our store.
3. Free Return Shipping
All customers receive free return shipping.
Once your return request is approved, we will send you a prepaid return shipping label.
4. Refunds
After we receive and inspect your returned item, your refund will be processed within 3–5 business days.
Refunds are issued to the original payment method used at checkout.
You will receive a confirmation email when your refund is completed.
5. Exchanges
If you would like to exchange an item, please contact us.
In many cases, it is faster to process a return for a refund and place a new order.
6. Damaged or Incorrect Items
If your product arrives damaged, defective, or incorrect, please contact us immediately.
We will send a replacement at no extra cost or offer a full refund.
When contacting us, please include:
- Order number
- Photos of the issue
- A brief description of the problem
7. How to Start a Return
To begin a return, visit our contact page or reach us directly:
🔗 https://audiotechnica.store/contact-us/
You may also track your order here:
🔗 https://audiotechnica.store/track-order/
8. Contact Information
Nextgenshops
111 Curtis St, Syracuse, NY 13208, USA
Email: contact@audiotechnica.store
Phone: +1 315-956-1739